Privacy Policy
At FBRM (Fit Bodies, Resilient Minds), facilitated by Erik Kershaw (ABN 66282796307), we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act). We aim for transparency in how we handle your data to build trust and ensure you are fully informed.
1. Personal Information We Collect
We collect personal information necessary to provide our services and manage our business operations. This may include:
Name, address, email address, phone number, and other contact details.
Payment details and billing information related to our services.
Information about your use of our services and your interactions with FBRM.
Information you provide via forms or direct communication, such as feedback or inquiries.
Sensitive Information: We may collect sensitive information, specifically health and medical details you voluntarily provide through our pre-workshop forms and consultations. This information is collected to assess your suitability for activities, ensure your safety, tailor services to your needs, and manage risks during participation.
We only collect personal information directly from you unless it is unreasonable or impracticable to do so. We collect only the information necessary for the purposes outlined in this policy or as required by law.
2. How We Use Your Personal Information
We use your personal information for the following primary purposes:
To provide, manage, and improve our fitness coaching, nutrition guidance, and mental resilience programs and workshops.
To communicate with you about our services, your bookings, and to respond to your inquiries.
To manage our relationship with you, including administrative tasks and providing ongoing support.
To ensure your safety and well-being during workshops, particularly through the use of sensitive health information you provide.
To comply with our legal, regulatory, and insurance obligations.
For direct marketing purposes, where you have clearly consented to receive such communications.
For any other purpose for which you have provided your consent.
We will not use your personal information for purposes other than those listed above without seeking your explicit consent, unless permitted or required by law.
3. Disclosure of Your Personal Information
We may disclose your personal information to third parties only when necessary for the purposes outlined in this policy, including:
Our service providers who assist us in operating our business, such as IT support (including Google Workspace), payment processors, and potentially marketing or administrative service providers. These third parties are bound by confidentiality obligations and privacy laws.
Our professional advisors, such as lawyers, accountants, or auditors.
Government bodies and law enforcement agencies, where required or authorised by law.
Emergency services, if necessary, in the event of a health or safety incident.
We may also disclose your personal information to any other third party where you have provided your consent for us to do so.
4. Cross-Border Disclosure of Personal Information
FBRM uses Google Workspace services, including Google Drive for cloud storage, to operate its business efficiently. As Google is a global company, the personal information stored within Google Workspace may be transferred to, and stored on, servers located outside of Australia.
By engaging with FBRM services and providing your personal information, you consent to the potential transfer of your information to overseas recipients as part of our normal business operations using services like Google Workspace.
We take reasonable steps to ensure that our primary service providers, such as Google, handle your personal information in a manner consistent with the Australian Privacy Principles, although privacy laws in other jurisdictions may differ from those in Australia.
Please note: While we have considered the privacy policies of key external service providers used in our current operations, we encourage you to review their respective privacy policies for detailed information on how they handle data.
5. Security of Your Personal Information
We are committed to protecting your personal information. We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include a range of physical, technical (such as secure digital storage via Google Drive with access controls), and administrative measures appropriate for a business of our size and nature.
6. Quality of Personal Information & Data Retention
We take reasonable steps to ensure that the personal information we collect and use is accurate, complete, and up-to-date. We rely on you to provide accurate information and to inform us of any changes.
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal and insurance obligations (e.g., retaining health information and waivers for a required period), or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
7. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or not up-to-date.
To access or correct your personal information, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with the requirements of the Privacy Act.
8. How to Make a Privacy Complaint
If you believe that FBRM has breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint.
Please direct your complaint in writing to the contact details provided below. We will acknowledge receipt of your complaint promptly and will investigate it. We will aim to resolve your complaint and provide you with a response within a reasonable timeframe (usually 30 days), unless there are complex issues involved.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website at https://www.fbrm.net/privacy. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or if you would like to access or correct your information or make a complaint, please contact us at:
Email: contact@fbrm.net